Has this ever happened to you?

You purchase an item of clothing, bring it home – excited to wear it the next day, take it out of the bag, and then discover that the salesperson forgot to take off the security tag. Ugh!

I’ve had this happen a few times, and I feel so frustrated and angry. It’s a simple oversight, but it means having to take another trip out to the store to have them remove it. Whether the store is local or not, it is certainly a big inconvenience, and a huge waste of time. (Plus, I now have to plan a whole new outfit for the next day!)

Well, a few nights ago, my dad brought a shirt back to Nordstrom because they had left the security tag on. And the salesperson said, “Oh, you didn’t have to bring that back here. It was our fault. We would have come to your house to take it off.”

Can you imagine? What service! What convenience! What a way to go beyond what is expected!

I was going to write a few lessons learned from this experience, but since I know my readers are creative and innovative, I’d love to hear what you take from this story. How does this inspire you to:

• create memorable service,
• go beyond what is expected,
• over-deliver,

or

• stand out from the competition?

Leave your thoughts and comments. And read what others have to say. You never know where your next outrageously innovative business idea may come from!